Dying and saying goodbye are part of life. Why do we still find it so difficult to talk about it? Berlin mortician Eric Wrede and his team are trying to get death out of the taboo zone - with less fear of contact, more honesty and more empathy. For them, the deceased are not just a job, and mourners are not just customers. Every case is different and individual - and when a terminally ill friend asks them to accompany her, the funeral professionals reach their personal limits.